Challenge

Quality/efficiency level was below target
 
Implement improvements in a more controlled/structured manner
 
No standard quality model
 
Good 6 Sigma experiences within other units
 
6 Sigma was and is considered the standard in the current market

Our solution

• Workshops with Subject Matter Experts:
• Determination of process flows
• Cycle Times per Activities
• Creation Business Case with standard model
• 1st determination improvement opportunities
• Drafting project plan

Results

• 14.3% decrease in time per transaction (average)
• 1.3 Increase in Sigma level and € 200.000 cost reduction
• Increased work standardisation
• Improved focus on actual work (document checking) instead of related activities (e.g. answering e-mails)
• Increased insight in the improvement opportunities