The Client
The Client can be described as a leading French airline company active in different business areas : passenger, cargo, maintenance, which all have in common demanding quality and regulatory compliance requirements.
The customers Corporate Quality Directorate provides to each business and support function of the company a tool to manage quality (quality documentation, audits, certification, regulatory compliance and quality improvement programs).
Challenges
Assess if the current system (based on customization of the ISOTARGET solution) meets the needs of the customer management across businesses and functions, in the following areas :
- Management of quality documentation
- Management of quality improvement
- Assess system performance and viability
- Assess its current operation and administration mode
The Solution
- Diagnostic : Assessment of business needs fulfillment by the system during workshops with quality and operational managers of each business and support function
- Alternative market solutions and best practice assessment based on other companies quality management practices and on a review of specialized software vendors in this field
- Recommendations, audit report and action plan
Benefits
Evolution scenarios (functional domain, alternative solutions), to meet the quality management needs across the businesses and support functions of the company