Challenge        

ADSL: Every week 33.000 calls of which 95% unwanted. Every call costs € 9.

Non store delivery chain: Delivery reliability ca 80% and delivery time ca 4 days

Invoicing: 500 – 600 complaints on 50.000 invoices sent per month. Client satisfaction with invoices 40-80%
 

Our solution

• Project Office
• Train and advise steering committee
• Training green belts and black belts
• On-the-project coaching 

Results

• ADSL: 2,5 Million EUR per year
• Non store delivery chain: 900 kEUR per year
• Facturering Connectivity: 110 kEUR per year